Lead FOH Barista

About the Role

This is a role for someone who truly cares — about the craft, about their team, and about every guest who walks through our doors. As a Lead FOH Barista, you'll be a role model on the floor: leading on coffee quality, owning training and development, and helping create an environment where guests and team members alike feel genuinely looked after.

You'll work closely with the shop's leadership team and have real room to grow your own expertise along the way.

What You'll Be Doing

Hospitality

• Be a role model for your team — greet and serve guests with warmth and build the kind of rapport that keeps people coming back
• Bring your coffee knowledge to life for guests who want to know more, and handle any difficult moments with care
• Nurture relationships with suppliers and our wider coffee community, including hosting our well-loved guest shifts

Training & Development

• Deliver coffee training using Rosslyn's structured programme, from onboarding new starters to developing experienced baristas
• Coach your team on the floor, making sure to be honest, encouraging, and consistent
• Spot individual development needs, build personalised plans with your Shop Manager, and contribute to SOPs that raise standards across the company

Operations

• Own the coffee and drinks quality in your shop, and support those standards across Rosslyn
• Implement SOPs for brewing parameters, recipes and drink preparation
• Manage your shop's coffee inventory — resting, rotation, storage and weekly ordering — and stay across the full menu, including guest coffees, pour-overs and retail

Service & Coffee

• Step confidently into any bar position, following SOPs across Opening, Drinks, Closing and Deep Cleaning
• Run regular quality checks and tastings, and be the team's go-to on dialling in across all brew methods, allergens and product origins
• Oversee daily equipment maintenance, coordinate repairs, train the team on proper care and monitor water quality

Teamwork & Environment

• Show up for your team — inclusively, supportively, and genuinely invested in their growth
• Stay active in team meetings and on top of internal communications
• Keep the shop clean and welcoming, and uphold all health & safety, food safety, allergen, HACCP and waste management standards every shift

Compensation & Benefits

This role comes with an enhanced hourly rate that continues to exceed the London Living Wage, reflecting the step-up in responsibility. Your working pattern stays broadly similar, with a focus on being present during peak times.

On top of your existing benefits, you'll get access to further skills training from our coffee team, invitations to events and tastings, and ongoing development opportunities.