Shop Manager | Rosslyn Coffee

ABOUT US

Founded in 2018, Rosslyn is a collection of award-winning specialty coffee shops across the City of London. We set out to create something special: All the high standards and attention to detail of the great Australian café, combined with all the warmth and hospitality of the great Irish pub! Our sites are now amongst the busiest in the world and bring together industry leaders from various fields to represent their work under one roof.

We believe that what we do matters. We're a hospitality business built around contributing to everyone we come into contact with — our guests, our team, and our community. We understand that success means more when it's shared, and that when you invest in the people around you, it comes back around.

That's why we hire for character first. Skills can be taught — but empathy, optimism, and genuine care for the person in front of you? Those come from within. At the end of it all, what we do is simple: we are nice to people, and we make great coffee.

ABOUT THE ROLE

We are a busy, high-volume environment in the heart of the City—and one of the rare hospitality roles that respects your evenings—no late nights, ever. You'll report to an Operations Manager or Senior Shop Manager, and lead a team including a mix of Shop Managers in Training, Assistant Managers, and FOH Baristas.

Hours: Monday–Friday 06:00–17:30, Saturdays 07:30–16:30.

Schedule: 40-hour work-week, shifts no longer than 10 hours.

Experience: Specialty coffee experience is welcome, but not essential. If you bring the drive and the care, we'll teach you everything else.

WHAT YOU'LL DO

• Deliver exceptional hospitality at pace—building genuine rapport with guests to be a part of what might make their day that bit better.
• Lead service on the floor—allocating positions, managing wait times at peak, putting on a show to keep everything dialled in
• Own the shop's day-to-day operations, from front of house to back of house
• Train and develop your team, including mentoring your Assistant Manager or Shop Manager in Training to take the lead on business KPI’s
• Foster open, two-way communication through your leadership with the addition of weekly manager meetings and collaboration with the support team (HO)
• Deepen your own coffee knowledge and be the go-to expert for guests and your team on everything from origin to brew method
• Keep the shop safe, clean and compliant—overseeing food safety, allergens, health & safety and any maintenance issues
• Play your part in Rosslyn's wider mission, contributing to the coffee community and the City of London community we operate in

WHAT WE VALUE

These aren't words on a wall—they shape how we work every day.

Empathy — with guests, with teammates, with all we come into contact with

Optimism — As a team, we win, or we learn. Regardless, it's all forward momentum. We assume positive intent.

Pride in the detail — because the 1% improvements are where the magic lives

Having each other's backs — a team that holds each other up

Continuous improvement — always curious, always growing

COMPENSATION & BENEFITS

We believe that taking care of our team is what allows them to take care of our guests. Rosslyn is a London Living Wage employer and a Living Wage Champion Award winner.

Starting pay: This is a salaried role starting on £38,000 per annum

Work-life balance: No evening shifts, 40-hour week, shifts no longer than 10 hours (regularly under 10hrs)

Company Socials: We host coffee cuppings in collaboration with roasteries from around the world (just for our team), Summer Events, and an annual Christmas Party (where you'll receive gifts) are just some of our opportunities to all come together, connect and have a great time!

Training & development: 1-1 and workshop-based skill set training with our Coffee Team within your first four weeks

Coffee perks: 50% off house coffee bags, 30% off guest coffees, 20% friends and family discount, unlimited coffee at work

Additional perks: Access to an EAP (Hospitality Action), Cycle-to-work scheme, tickets to the London Coffee Festival

WHY ROSSLYN?

We're recognised as one of Europe's leading independent coffee shops, and we've been featured in some of the most respected titles in the industry.

2026: Europe's 100 Best Coffee Shops 2026 placed 12th (1st in England)

2023: Living Wage Champion Award — Winner

2024: Europe's Best Independent Café — Finalist

2022: Best Independent Coffee Shop in Europe — Allegra Events (Winner)